Great customer service at Universal Studios

Last week on our annual spring break voyage to

Florida we visited the Universal Theme Parks in Orlando.

On our second day at the parks we were at the Islands of Adventure park. We had been planning this visit for several years ever since the announcement that the Wizarding World of Harry Potter would become a main attraction at this park. Our kids have thoroughly enjoyed the Harry Potter as millions of Americans have.

The Harry Potter area does not disappoint as it draws heavily from the books and movies and has lots of clever touches throughout the area. It really is a must-see if you are into Harry Potter.

So last Wednesday morning we were there for the 8AM park opening to get an early chance to ride the "Forbidden Journey" the ride inside Hogwarts Castle. We walked "slowly" with hundreds of other guests and got to go on the ride. It's a very cool theme park ride - probably the most advanced in the world right now. So after the ride my daughter becomes ill and throws up. So we've just spent a small fortune on tickets, stayed at a Universal Hotel the night before so we can gain early entrance and now we have a sick child.

We took her to the first aid station so she could lie down and rest. Here on a day she has been looking forward to for a long time - she ends up getting sick. We spend several hours at first aid as she rests, etc.

And here is where the great customer service comes in - one of the staff members says since she couldn't enjoy the park today - if she feels better tomorrow we will provide you passes. We were relieved to hear this and are very appreciative of the Universal staff. They quickly made a positive experience by letting us come back the next day.

Does your business treat your customers like this? Would love to hear any of your positive customer experience stories. Share them.

Great Customer Service by Apple

When I get great customer service it strikes a chord with me. Apple has continually delivered terrific customer service across many touch points that I've had with them.



My current example is that I needed to set up my voice mail account on my new iPhone4 and to do that I needed to recall the password that I set up once back almost 3 years ago. Well I didn't remember so I started to look for ways to talk to a live customer service person for Apple.



Found the number and in under 90 seconds was talking live to a very pleasant sales rep. Everything worked out great and he got my new voice message box set up.



So when I got the email survey today to fill out I was more than happy to provide some very positive feedback. It was at the conclusion of the survey that once again Apple over delivered. A very simple "thank you" page in many different languages. This is so smart and so Apple.



Thanks again Apple for another great customer service experience.