Great Customer Service by Apple

When I get great customer service it strikes a chord with me. Apple has continually delivered terrific customer service across many touch points that I've had with them.



My current example is that I needed to set up my voice mail account on my new iPhone4 and to do that I needed to recall the password that I set up once back almost 3 years ago. Well I didn't remember so I started to look for ways to talk to a live customer service person for Apple.



Found the number and in under 90 seconds was talking live to a very pleasant sales rep. Everything worked out great and he got my new voice message box set up.



So when I got the email survey today to fill out I was more than happy to provide some very positive feedback. It was at the conclusion of the survey that once again Apple over delivered. A very simple "thank you" page in many different languages. This is so smart and so Apple.



Thanks again Apple for another great customer service experience.

First week with the new iPhone4

Last Wednesday I got an email from Apple and I had to pick up my new iPhone4 by the end of the day on Thursday. Well needless to say I was excited about this but I had to first of all work during the day and then in the early evening attend our kid's city qualifying track meet.

I made it out to the Mall of America Apple store by 9AM - they close at 9:30. So I went through the process pretty quickly and was out the door by 9:20. The new iPhone4 looked great and I was excited to try it out.

Spent an hour getting it set-up at home that night and getting all my info transferred from my old iPhone (the original version).

Here are my thoughts after spending a week with the new iPhone4.

-I love the screen and clarity of it.

-The design is sleek

-It's fast - so much faster than my old iPhone

-Battery charge seems to be much stronger also

-Love the video feature although I haven't edited anything yet

-Love having a flash on the camera - some night pictures turned out pretty good

-Reversible camera (front or back view) is cool technology

-32g of space - will take me a long time to fill this one up versus my 8g which couldn't hold everything that I wanted it to.

So my perspective after the first week - is that the iPhone4 rocks. there are plenty of things that I haven't done with it yet but I'm looking forward to reviewing the 200+ page owners manual that Apple has up on it's website. A 200+ page manual for a phone. That pretty much sums up what this phone can do. And I'm excited to test the boundaries of it.

Apple once again hits a home run with this product.